Support
Support
Find help with the basic flow, camera and photo access, identification suggestions, and purchasing or restoring ad removal.
From the habitat, choose the camera button, take or select a photo, adjust the cutout, review the name and group, and add the bug.
If the camera is unavailable, open iPhone Settings and check camera access for My Bug Album. Photo access is limited to the images you choose.
Identification suggestions are reference information for observation and are not guaranteed to be correct. Do not touch dangerous wildlife, and observe with an adult.
Open the parent gate from Settings to purchase the one-time Remove Ads option. The displayed price comes from the App Store.
If you already purchased Remove Ads, choose Restore Purchases on the same screen and use the Apple Account used for the purchase.
Reckona Inc.
Include the device model, iOS version, and the action causing trouble. Do not send a name, address, or a child’s photo.
t.kaniwa@reckona.co.jp